Booking Policy

Trevalgan Farm Holidays Terms and Conditions

These are the terms and conditions for booking a holiday with the property owners. It’s important to carefully read and understand them before making a reservation:

  1. Payment and Cancellation:
    • Your holiday balance is due 28 days before the start of your holiday.
    • Failure to pay the balance on time may result in the cancellation of your booking.
    • You are responsible for the full cost of the holiday, even in case of unforeseen circumstances. We strongly advise purchasing cancellation insurance that covers Covid-19 when booking.
    • If you cancel and your reason isn’t covered by your 3rd party insurance (if purchased), you will be liable for all previous and any remaining unpaid payments.
    • Changing the booking date incurs a £20 admin fee.
  1. Behavior and Property Rules:
    • The property owners reserve the right to terminate your stay if you or any member of your party is causing a nuisance to other guests or not treating the property with due respect.
    • Candles and other open flames, including smoking, are prohibited in the property.
    • Report any damage to the property or its contents immediately and be prepared to cover the costs.
  1. Liability:
    • The property owners are not liable for any loss or damage to you or your property, regardless of the cause.
    • The owners can refuse or cancel bookings and refund any paid sums at their discretion without further liability.
  1. Occupancy:
    • Do not exceed the property’s maximum occupancy, and only those listed on the booking form may occupy the cottage.
  1. Property Access:
    • The property owners reserve the right to enter the property at any time during your stay.
  1. Pets:
    • Small to medium-sized dogs are allowed in specific cottages under the condition that owners accept liability for any damage and ensure control.
    • Pets must be exercised away from the gardens, not allowed on beds or furnishings, and should never be left unattended in the property.
    • Dogs are not permitted on any furniture or into bedrooms unless you click the box on the booking form and bring your own bedding and throws for all furniture.  Beds will not be made for you in this instance.
    • Dogs must be up to date with all vaccinations and flea and worm treatments before arrival at Trevalgan Farm Holidays.  Owners are liable for any costs incurred by Trevalgan Farm Holidays for fleas or any other pet related infestations directly after your stay.
  1. Storage:
    • Store large items like roof boxes, bikes, scooters, surfboards, etc., in the designated storage room for safety.
  1. Electric Vehicles:
    • Charging electric vehicles on the property is strictly forbidden due to fire hazards.
    • Refer to the Zapmap app for local EV charging points.
  1. E-Bikes and E-Scooters:
    • Store e-bikes and e-scooters in the storage room and charge them outside using a safe extension cable.
  1. Safety Measures:
    • Do not interfere with fire extinguishers, fire blankets, smoke alarms, or plug-in emergency lighting unless it’s an emergency.
    • Do not leave electrical items charging overnight or unattended.
  1. Compliance:
    • The property owners can cancel or terminate any booking without any refund if the mentioned conditions are not observed.

Trevalgan Farm Holidays cannot accept responsibility for any errors or omissions on the website and reserves the right to cancel, amend, update  or vary the details and Terms and Conditions at any time without prior consent.