Provisional bookings made over the telephone will be held for 5 days. If we have not received the deposit within this time the booking will be cancelled.
Bookings will only be accepted upon receipt of a non-refundable deposit of 30% of the total holiday cost. The balance is payable in full 4 weeks before the start of your holiday, failure to do so will result in the cancellation of your booking. Any bookings made less than 4 weeks ahead must be paid for in full at the time of booking. Deposits are non-refundable.
In the event of a cancellation you will still be liable to pay the total amount due. It is a condition of acceptance of your booking that the whole charge is payable whatever the circumstances of your cancellation. We strongly advise you take out cancellation insurance when booking. If your reason for cancellation is not covered by the policy you will be liable for it. However, we will do everything we can to re-let the property in which case we will retain the deposit to cover costs.
You are required to vacate the property by 10am on the day of departure and arrive not before 3pm on the day of arrival. Please let us know if you are unable to arrive before 5pm.
The proprietors reserve the right to terminate your stay without recompense if you or any other member of your party are believed to be causing a nuisance to the other guests or are not treating the property with due respect.
You must leave the property in a clean and tidy condition on departure. The proprietors reserve the right to make a charge for extra cleaning if the property is not left in a satisfactory condition. Any damage to the property or contents must be reported immediately and paid for.
The proprietors shall not be liable to you or any other member of your party for any loss or damage to you or your property however caused.
The proprietors reserve the right to refuse any booking or to cancel any bookings already made subject to refunding any sums you have paid without any further liability on our behalf.
There must be no more members in your party than the property is designed to accommodate and only those listed on the booking form may occupy each cottage.
We operate a non-smoking policy in all our accommodation.
The proprietors reserve the right to enter the property during your stay.
One small dog is permitted in certain cottages by prior arrangement subject to their owners accepting liability for any damage that they may do and on the condition that they are exercised away from the gardens, they are under control at all times, they are not allowed on beds and other furnishings and that they are not left unattended in the property.
The proprietors reserve the right to cancel any booking if it subsequently transpires that the above mentioned conditions have not been observed.