Booking Policy

Trevalgan Farm Holidays

Covid 19 Specific Terms and Conditions  last updated 30/8/21

 

We strongly recommend you take out comprehensive travel insurance that covers Covid 19. If you cannot take your holiday due to Covid 19 because Trevalgan Farm Holidays has been forced to close, or you or someone in your party has Covid symptoms or you have a local lockdown or the whole country goes into lockdown and your insurance will not cover you then our policy is to retain your deposit, we will however refund any additional money you have paid in excess of your deposit.  Alternatively we are happy to let you re-book at a convenient date, even if it means the following year, when we have availability and rollover all money paid to your new holiday date less a 10% admin fee.

The owners and staff at Trevalgan Farm Holidays will follow all relevant Government Health & Safety advice and all legal requirements to ensure safety during your stay with us.

We expect guests, staff & contractors on site to follow the current Government guidance on cleaning, social distancing and awareness of other guests.

To allow time for extra cleaning, check in will be from 5pm and check out by 9am on your day of departure.  All communal areas are closed for the foreseeable future, including The Games Room and The Toddler Playbarn which includes the washing machine.

You must NOT travel to Trevalgan Farm Holidays if you, or any member of your party are recovering from or showing any symptoms of Covid 19.

Guests showing any signs of Covid 19 whilst staying at Trevalgan Farm Holidays are required to contact NHS 119 immediately and follow their instructions. If positive, then all guests in the party should immediately return home if reasonably possible. If for any reason that is not, and self-isolation is required to take place at Trevalgan Farm Holidays, then all fees for all bookings affected by the self-isolation will be borne by the guest.

If you are contacted by the Test & Trace system and told you have been in contact with another person who has tested positive for Covid 19 you MUST return home immediately.

 

The proprietors reserve the right to terminate your stay if you or any other member of your party are believed to be causing a nuisance to the other guests or are not abiding by current Covid 19 rules.

 

These Covid 19 specific terms and conditions are in addition to our standard terms set out on the next page.

 

Trevalgan Farm Holidays Standard Terms and Conditions

It is a condition of acceptance of your booking that all deposits paid are non-refundable, the whole charge of your holiday is payable whatever the circumstances of your cancellation the only exception being if the above Covid 19 rules apply.  We strongly advise you take out cancellation insurance when booking. If your reason for cancellation is not covered by the policy you will be liable for it.  However, we will do everything we can to re-let the property in which case we will retain the deposit to cover costs and refund the balance you have paid.  The sooner we know if you have to cancel the more likely it is we will re-let it and be able to give you a refund.

The proprietors reserve the right to terminate your stay if you or any other member of your party are believed to be causing a nuisance to the other guests or are not treating the property with due respect.

Any damage to the property or contents must be reported immediately and paid for.

The proprietors shall not be liable to you or any other member of your party for any loss or damage to you or your property however caused.

The proprietors reserve the right to refuse any booking or to cancel any bookings already made subject to refunding any sums you have paid without any further liability on our behalf.

There must be no more members in your party than the property is designed to accommodate and only those listed on the booking form may occupy each cottage.

The proprietors reserve the right to enter the property at anytime during your stay.

One small/med dog is permitted in The Parlour, The Stable and The Carthouse  by prior arrangement subject to their owners accepting liability for any damage that they may do and on the condition that they are exercised away from the gardens, they are under control at all times, they are not allowed on beds and other furnishings and that they are never left unattended in the property.

You must leave the property in a clean and tidy condition on departure.  This includes stripping beds, emptying bins, washing dishes and put away. The proprietors reserve the right to make a charge for extra cleaning if the property is not left in a satisfactory condition.  Any damage to the property or contents must be reported immediately and paid for.

The proprietors reserve the right to cancel any booking if it subsequently transpires that the above mentioned conditions have not been observed.

 

If you have visited Trevalgan before then as a result of government guidelines your holiday will be different. The toddler play barn, laundry and games room will remain closed for the foreseeable future and for your safety we have to remove items such as books and games from the properties.

Visiting St Ives will also be different. The town has put together an emergency Covid 19 safety plan which you can read here – https://stivestowncouncil-cornwall.gov.uk/summer-covid-19-safety-plan/

You will need to book restaurants in advance – we have included some suggestions in the attached Digital Information Pack which we have put together in place of the Information Book you would usually find inside your accommodation.

You will also need to book ahead for attractions such as the Eden Project or Flambards. The advice from Visit Cornwall is Think, Plan, Book & Stay Safe.  You can find lots more information on their website – https://www.visitcornwall.com/

Most importantly, we will be working our wellies off to make sure your holiday is as safe and relaxing as possible.

See you soon!

The Osbornes

@trevalganfarm

Trevalgan Holiday Farm